:::renaissance chambara:::

Posts on quality, life, culture, the media, news & tech with a twist & a slice of Limey. I moved my blog to http://renaissancehambara.jp in December 2006, go there for the latest content.

Thursday, June 03, 2004

 
Trouble comes in 3s

After the hastily denied speculation in the city that Hutchison was going to pull out of the UK mobile market by closing down 3 Totaltelecom magazine has published research figures from Capgemini in its leader article this month that indicate almost three quarters of 3 customers will leave when their contract is up. The full article can be read here (subscription is required).

I am not surprised. While 3 has addressed the issue of appalling handsets with new models from Nokia and LG, it still lacks:
- a killer application, a reason to chose 3 over its competitors
- an open IP gateway to allow people to pick up email and surf the web
- a WAP gateway to allow people to get information on the go
- decent network performance (though this is improving)
- the ability to transfer calls from cell to cell (the calls often cut out when you are speeding along in a car or train)
- compelling content, using a free trial I found no decent ringtones and a poor selection of wallpapers for the phone
- Decent customer service. When I emailed 3 to highlight my concerns abou the service I received a reply to say that I could not compare the service to 2G rivals as this was new technology. Bottom line is I want a mobile phone that works, how they do it is their problem

I have posted on AlwaysOn about this subject (registration required to view)

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