Posts on quality, life, culture, the media, news & tech with a twist & a slice of Limey. I moved my blog to http://renaissancehambara.jp in December 2006, go there for the latest content.
Sunday, June 25, 2006
Militant consumers - highly organised disciplined consumers who are brand and marketing immune. They make best use of the near perfect market information available online to get the best price on items and are strident in an un-British manner demanding a refund on sub-standard customer experiences. Kudos to my old guv'nor Stephen Waddington over at Rainier
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